Coordinator – Service Delivery

Job Description – Coordinator – Service Delivery (001398)

Coordinator – Service Delivery – (001398)

Description

Key Roles & Responsibilities
• Handle all operational tasks of ocean freight shipments 
• Coordinate the customs clearance with the customs clearance brokers and the pick up/delivery of cargo with the land transpor teams and spot service risks and come up with immediate solutions 
• Responsible for avoiding unneccesary costs like port storage and line demurrage and should negotiate with line agents/transporter for better rates if possible.
• Ensure customers are provided excellent service along the shipment cycle with quick responses to inquiries and providing problem resolutions internally as well as externally.
• Billing of services and closing files in the TMS, incl. vendor invoices as per agreed operational KPIs.
• Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards.
• Work safely at all times, protecting the health and safety of everyone in the workplace

Qualifications

 Education & Professional Qualification:    
Diploma in relevant field.
Professional Experience: 
2-3 years working experience in a freight forwarding (air and ocean) operations role preferred.
Geographic Experience:    
Experience in Qatar or Middle East/GCC preferred.
Computer Skills:    
Microsoft office and TMS
Language Skills:    
Fluent  communication  (  oral  &  writing )  in English  and oral knowledge in Arabic preferred
Market/Industry/Functional Knowledge:    
2-3 years