Coordinator Riders

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps

What’s On Your Plate?

Monitor and improve Rider Performance and Compliance

Lead Rider Recruitment for the allocated zones

Manage rider roster with proper allocation of shifts/breaks/off-days etc

Inventory management and usage compliance of Rider equipment

Groom rider quality (behavior, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve the performance of low-performing riders

Reduce rider complaints originating from customers

Monitor riders’ performance on an individual level and responsible for coaching/warning riders

Audits fleet appearance & rider behaviour via on-ground visits. 

What Did We Order?

Bachelor’s Degree

2-3 years of experience in the food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc

Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus. 

Influencer and a negotiator with good public speaking and presentation skills

People management skills: Experience in managing bigger groups of people.