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Project Management

  • Manage the administrative, contractual, and commercial aspects of field service projects from inquiry to final billing and collection.
  • Control contracts from RFQ (request for quotation) to order acknowledgment and invoicing.
  • Manage and control major contracts, including organizing purchasing.
  • Handle internal selling, briefing field project managers and service engineers prior to site work commencement, and provide commercial, contractual, and administrative assistance during the project.
  • Assist service sales in selling major field projects.

 

Administrative Support

  • Provide administrative support to the field service organization.
  • Assist the support engineering group in commercially and contractually handling claims.
  • Handle all commercial, contractual, and administrative aspects of projects.

 

Order Management

  • Receive and review inquiries for Repair and Field Service projects.
  • Assist in generating quotations and the selling effort of Service Sales.
  • Receive, review, resolve, and acknowledge orders.
  • Conduct order coordination meetings with dispatching, support engineering, and finance.
  • Organize purchasing and track extras such as working time and materials.
  • Manage internal project processes and initiate order amendment requests if not handled by the project manager.
  • Monitor progress billing due dates and control finance during invoicing and collection processes.

 

Expense Management

  • Review and check expenses and timesheets in Oracle prior to manager approval.
  • Assist support engineering in all commercial, contractual, and administrative aspects relating to warranty claims.

 

Required Skills and Qualifications

Technical and Contractual Skills

  • Contractually and commercially minded and skilled.
  • Experience in contract administration, preferably in an international field.
  • Technical background and field-oriented experience are advantageous.

Organizational and Interpersonal Skills

  • Good organizational ability and self-motivation.
  • Flexible and capable of handling a wide variety of tasks.
  • Ability to interact and maintain good working relationships with internal and external contacts.
  • Proactive attitude.
  • Selling skills and experience in the technical field are beneficial.
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