Concierge Supervisor

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Desk Manager in all aspects of the department and ensure service standards are followed
• Provides managerial support for concierge desk, in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train team members and fulfill training role.
• Manage any emergencies on the concierge desk and take necessary actions
• Follow up all audit points with regards to LQA, JDs etc..
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Understanding and ability to work in a multi-cultural environment
• Ability to work with constant interruptions with a high degree of professionalism