Client Advisor – Repossi, Galleria Mall Abu Dhabi

At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

• Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
• Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
• Build and maintain guest experience standards in order to build strong loyalty.
• Ensure efficient collection of customer data in adherence to the marketing team.
• Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
• Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
• Participate in the brand’s events and support with in-store marketing events and activations.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Customer Centricity
• Executing and promoting exceptional customer service and relations in stores and customer home visits
• Attend to customer needs, sales, special order and repairs.
• Support in-store customer experience.
• Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
• Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational Excellence
• Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
• Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
• Provide feedback on store functionality

What you’ll need to succeed  

• Strong experience in the Luxury Retail industry in the UAE.
• Preferably have a background of experience within the Retail Luxury Jewellery and Watches industry.
• Excellent clienteling skills and hold a solid client database.
• Dynamic and positive personality traits.
• Strong English communication skills.
• Arabic speaking skills would be a plus.

What we can offer you    

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    

Tagged as: Fashion & Apparel