Client Advisor

Scope

• Sell product and provide an excellent service to clients
• Be an ambassador of the brand
• Ensure that every client is treated according to the DG expectations
• Tailor the clients experience in order to elevate their experience and impression of the brand

Key Accountabilities

• Ensure the achievement of the sales goals, enhancing and developing the business
• Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
• Drive individual KPI goals:
• Guarantee cross and up-selling of products for all product categories available in the store
• Build long lasting relationships with the clients
• Constantly update the Client Book information and use its contents to drive business
• Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
• Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
• Uphold grooming standards in accordance with the DG procedure
• Assist in merchandising and maintenance of the shop floor
• Uphold housekeeping standards in all areas of the store
• Able to maintain the visual display of the products
• Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
• Understand and follow all company policies and procedures related to sales and service
• Ensure security awareness through client approach and service
• Perform other duties as directed
• Remain up to date on current trends
• Be engaged in social network

Experience required 

• 3 years or move on a sales associate / client advisor role
• Understanding of clienteling / CRM
• Excellent communication skills
• A passion for people
• Drive for sales and results
• Team player
• Luxury retail is a plus, but not essential