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DOLCE&GABBANA

Scope

Sell product and provide an excellent service to clients
Be an ambassador of the brand
Ensure that every client is treated according to the DG expectations
Tailor the clients experience in order to elevate their experience and impression of the brand

Key Accountabilities

Ensure the achievement of the sales goals, enhancing and developing the business
Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
Drive individual KPI goals:
Guarantee cross and up-selling of products for all product categories available in the store
Build long lasting relationships with the clients
Constantly update the Client Book information and use its contents to drive business
Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
Uphold grooming standards in accordance with the DG procedure
Assist in merchandising and maintenance of the shop floor
Uphold housekeeping standards in all areas of the store
Able to maintain the visual display of the products
Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
Understand and follow all company policies and procedures related to sales and service
Ensure security awareness through client approach and service
Perform other duties as directed
Remain up to date on current trends
Be engaged in social network

Experience required

Client Advisor