Business Development Specialist

DHL Global Forwarding has an opening for a Business Development specialist in Kuwait. You will Develop and administer tele sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for small and mid-sized customers in line with business strategy, financial objectives, Group guidelines and policies.

Join us in connecting people and improving lives!

In this Business Development Specialist  position:

• You will have to administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• You will have to deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
• You will secure new business and build on existing core business through repeat orders.
• You will have to respond to inquiries, resolve problems, promote, and sell products/ services.
• You will have to identify and contact prospective customers and build relationships to generate future sales and repeat business.
• You will have to check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.
• You will have to develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.
• You will have to follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• You will build rapport and trust with customers by being informed about their business and market.
• You will have to coordinate with internal teams such as sales, marketing, operations, and service management for enhancing sales and customer retention.
• You will have to support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
• You will identify problems that may not be clear in own area of authority and modify work methods accordingly.
• You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.

Now, here’s what we need from you.

• Bachelor’s Degree or equivalent experience/qualification
• More than 4 years of experience within the same field
• Excellent communicator in English and French, both written and verbal.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary