Bus Dispatcher

About the role 

Responsible for the controlled operation of Vehicle/Driver dispatching and providing marshalling support at designated vehicle staging areas in support of Qatar Airways Group transportation operations.

Accountabilities

Operational

• Provide internal and or external customer service, whether face-to-face, through e-mails, and or over the phone, at a level that either meets or exceeds expectations to support customers.
• Perform regular vehicle inspection and communicate inspection result to 3PL logistics services providers and department management.
• Provide vehicle staging area marshalling/Support.
• Provide a single point of contact for drivers and department management.
• Provide real-time solutions to resolve minor issues that may occur during a shift.
• Frequent communication with department management team regarding fleet and driver status to ensure quality service is provided at all times.
• Communicates all obstacles, poor driver performance, and operational challenges to Shift officer / Lead Transport Officer.
• Ensures accuracy and completion of all data entry procedures and/ or reports that pertain to daily shift dispatch operations.
• Ensure full understanding on contents, processes, and procedures within all Standard Operating Procedures that pertain to the Transportation Operations Section.
• Provide department management with Continuous Improvement initiatives/suggestions whenever possible.
• Asist in providing On-The-Job Training to team new joiners as required by department management.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you 

Qualifications and Experience:

• Bachelor’s degree or Equivalent with minimum 1 years of job-related experience.
• Advanced university degree (Masters or equivalent) in Business Administration with specialization in Finance, Engineering, or related fields
• Knowledge of principles and practices in Management of services, organizational planning and administration, capital project management and principled and practices of contract management

Job Specific Skills:

Essential

• Previous job roles as Bus Dispatcher, or Taxi Dispatcher, Limo Dispatcher.
• Knowledge with Urban Bus and or Urban Taxi Dispatching Models.
• Excellent computer skills and good interpersonal skills
• Proficient in both written and spoken English language.
• Previous work experience including either Automated Fleet and or Transportation Management Systems.
• Previous work experience with passenger Transportation Support Services/Business.

Preferred

• Previous experience working within the GCC.
• Previous experience working within the aviation industry.
• Previous experience working with fleets of over 100 vehicles.
• Knowledge of roads and routes within Doha.
• Arabic written and spoken language.

Tagged as: Aviation