BMC Remedy Analyst

System Administration:

• Perform system administration tasks, including installation, configuration, and maintenance of the BMC Remedy platform.
• Ensure the stability, performance, and reliability of the BMC Remedy environment.

Configuration and Customization:

• Configure BMC Remedy applications, modules, and workflows to align with IT service management processes and requirements.
• Develop and implement customizations, including forms, fields, and business rules, to enhance system functionality.

Incident and Problem Management:

• Administer incident and problem management processes within BMC Remedy, including ticket handling, escalation, and resolution.
• Implement best practices for incident and problem management to improve service quality and minimize disruptions.

Change Management:

• Manage change management processes within BMC Remedy, including change request handling, approval workflows, and tracking.
• Ensure changes are implemented efficiently and accurately while minimizing risk to the organization.

Reporting and Analytics:

• Develop and maintain reports and dashboards within BMC Remedy to provide insights into service performance and trends.
• Analyze data to identify areas for improvement and optimize service delivery processes.

Integration and Automation:

• Integrate BMC Remedy with other IT systems and tools to streamline processes and data exchange.
• Develop automation scripts and workflows to improve operational efficiency and reduce manual effort.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience as a BMC Remedy Administrator or Specialist, with a focus on both operations and development.
• Strong knowledge of IT service management principles and practices, particularly incident, problem, and change management.
• Proficiency in BMC Remedy administration, configuration, and customization, including BMC Remedy ITSM modules.
• Experience with BMC Remedy development tools, such as BMC Developer Studio.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

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