System Administration:

  • Perform system administration tasks, including installation, configuration, and maintenance of the BMC Remedy platform.
  • Ensure the stability, performance, and reliability of the BMC Remedy environment.

Configuration and Customization:

  • Configure BMC Remedy applications, modules, and workflows to align with IT service management processes and requirements.
  • Develop and implement customizations, including forms, fields, and business rules, to enhance system functionality.

Incident and Problem Management:

  • Administer incident and problem management processes within BMC Remedy, including ticket handling, escalation, and resolution.
  • Implement best practices for incident and problem management to improve service quality and minimize disruptions.

Change Management:

  • Manage change management processes within BMC Remedy, including change request handling, approval workflows, and tracking.
  • Ensure changes are implemented efficiently and accurately while minimizing risk to the organization.

Reporting and Analytics:

  • Develop and maintain reports and dashboards within BMC Remedy to provide insights into service performance and trends.
  • Analyze data to identify areas for improvement and optimize service delivery processes.

Integration and Automation:

  • Integrate BMC Remedy with other IT systems and tools to streamline processes and data exchange.
  • Develop automation scripts and workflows to improve operational efficiency and reduce manual effort.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8 years of experience as a BMC Remedy Administrator or Specialist, with a focus on both operations and development.
  • Strong knowledge of IT service management principles and practices, particularly incident, problem, and change management.
  • Proficiency in BMC Remedy administration, configuration, and customization, including BMC Remedy ITSM modules.
  • Experience with BMC Remedy development tools, such as BMC Developer Studio.
  • Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

 

 

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Salary

0 - 0 AED

Monthly based

Location

Riyadh , Saudi Arabia

Job Benefits
Distribution team
Job Overview
Job Posted:
2 months ago
Job Type
Full Time
Job Role
Analyst
Education
Bachelor Degree
Experience
8+ Years
Total Vacancies
1

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Location

Riyadh , Saudi Arabia