System Administration:

  • Perform system administration tasks, including installation, configuration, and maintenance of the BMC Remedy platform.
  • Ensure the stability, performance, and reliability of the BMC Remedy environment.

Configuration and Customization:

  • Configure BMC Remedy applications, modules, and workflows to align with IT service management processes and requirements.
  • Develop and implement customizations, including forms, fields, and business rules, to enhance system functionality.

Incident and Problem Management:

  • Administer incident and problem management processes within BMC Remedy, including ticket handling, escalation, and resolution.
  • Implement best practices for incident and problem management to improve service quality and minimize disruptions.

Change Management:

  • Manage change management processes within BMC Remedy, including change request handling, approval workflows, and tracking.
  • Ensure changes are implemented efficiently and accurately while minimizing risk to the organization.

Reporting and Analytics:

  • Develop and maintain reports and dashboards within BMC Remedy to provide insights into service performance and trends.
  • Analyze data to identify areas for improvement and optimize service delivery processes.

Integration and Automation:

  • Integrate BMC Remedy with other IT systems and tools to streamline processes and data exchange.
  • Develop automation scripts and workflows to improve operational efficiency and reduce manual effort.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8 years of experience as a BMC Remedy Administrator or Specialist, with a focus on both operations and development.
  • Strong knowledge of IT service management principles and practices, particularly incident, problem, and change management.
  • Proficiency in BMC Remedy administration, configuration, and customization, including BMC Remedy ITSM modules.
  • Experience with BMC Remedy development tools, such as BMC Developer Studio.
  • Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.



Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available


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Monthly based


Riyadh , Saudi Arabia

Job Benefits
Distribution team
Job Overview
Job Posted:
2 months ago
Job Type
Full Time
Job Role
Bachelor Degree
8+ Years
Total Vacancies

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Riyadh , Saudi Arabia