Associate Project Officer, Case Management (Multiple

For the purpose of this vacancy, the following are considered first-tier candidates: 1. Internal candidates 2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states. Context: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees Page 1 / 5 and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US. Under the overall supervision of the Project Coordinator, Qatar Processing Site and direct supervision of the Project Officer(Case Management), the Associate Project Officer, Case Management will be based in Doha, Qatar and will have the following duties and responsibilities: Core Functions / Responsibilities: 1. Coordinate daily Resettlement Support Centers (RSC) MENA field team activities and visiting circuit ride team members undertaking refugee interviews and adjudications support in Doha, Qatar, including assigning duties and giving feedback on team member performance on a regular basis to ensure high quality work and the accurate completion of form fill, casework and adjudications support activities. 2. Oversee refugee interviews in Doha Qatar, ensuring appropriate interview techniques are utilized, refugee applicants are treated with dignity and respect, form fill and casework procedures are followed, data is entered, verified and quality checked correctly, and that other work performed in relation to files is carried out in accordance with established Standard Operating Procedures (SOPs). Liaise with other units in RSC MENA to ensure open communication and satisfaction in relation to the refugee interviews performed in Doha, Qatar. 3. In relation to the adjudication of refugee case files, liaise with US Citizenship and Immigration Services (USCIS) team leaders to ensure they are able to carry out their work in a manner consistent with their established schedules and guidelines. Monitor visiting team members providing support to USCIS officers and overseeing daily adjudications activities, the distribution of adjudications work to team members, the delivery of briefings for refugee applicants, interpretation during interviews, data entry, logistical support and notifications to refugees of their results. 4. Provide technical assistance, guidance and information to field team members on changes to workflows and procedures in accordance with the Worldwide Refugee Processing System (WRAPS), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs). 5. Act as the primary liaison between visiting field team members and RSC MENA management in Doha, Qatar. Promote clear and positive communication between visiting field team members by encouraging dialogue. Collaborate with wider IOM Qatar counterparts on case issues. Keep management well informed of achievements and challenges. 6. Use reports to monitor the RSC MENA pipeline for field team activities in Doha Qatar and take appropriate action to address relevant casework or adjudications support delays or backlogs. As needed, directly handle urgent and sensitive cases to ensure they are interviewed or adjudicated effectively and efficiently. 7. In coordination with the RSC MENA management, liaise with external partners in Doha Qatar including the United Nations High Commissioner for Refugees (UNHCR) and the US Embassy. Represent RSC MENA at meetings in Doha, Qatar as needed, including with US and UN officials. Prepare reports, briefings, background information, narratives and statistical reporting as necessary and required. 8. Coordinate relevant statistics for the purpose of generating weekly activity and other reports. Report regularly to the Project Officer, Senior Project Officer, Deputy Project Manager and Project Manager on relevant activities, problems and solutions related to the workflow and Page 2 / 5 pipeline. 9. As required, provide administrative support to visiting processing, cultural orientation and USCIS circuit ride teams and RSC management, including but not limited to interpreting for refugee interviews, escorting refugee applicants, preparing, organizing and inventorying refugee case files and assisting with logistical support such as flight bookings, housing arrangements or security clearances. 10. Ensure the data integrity of RSC MENA refugee records in the WRAPS database and in case files during circuit rides. Identify and utilize new tools to improve the quality of information entered into and extracted from WRAPS. 11. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. 12. Perform such other duties as may be assigned. Required Qualifications and Experience: Education • Masters’ degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution; or • University degree in the above fields with two years of relevant professional experience. Experience • Experience in USRAP, particularly in RSC processing activities, such as employment verification, case creation, pre-screening, USCIS adjudications support, scheduling, field support and out- processing, is essential; or • Knowledge of USRAP program implementation and familiarity with IOM’s administrative, financial and business rules and practices is desirable. Skills • Strong written and verbal communication skills and ability to effectively communicate with and lead a team; • Demonstrated proficiency with the World Wide Refugee Admission Processing System (START); • Excellent computer skills and a high level of proficiency in spreadsheet and database applications. Languages IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages. For this position, fluency in English is required (oral and written). Working knowledge Dari or Pashto is desirable. Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Page 3 / 5 Notes 1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php). Required Competencies: Values – all IOM staff members must abide by and demonstrate these five values: • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. • Courage: Demonstrates willingness to take a stand on issues of importance. • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators level 2 • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2 • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential. • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction. • Humility: Leads with humility and shows openness to acknowledging own shortcomings. IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df Competencies will be assessed during a competency-based interview. Other: Internationally recruited professional staff are required to be mobile. Page 4 / 5 Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months. The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted. How to apply: Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 07 March 2024 at the latest, referring to this advertisement. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information please refer to: www.iom.int/recruitment Posting period: From 23.02.2024 to 07.03.2024 No Fees: IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. Requisition: VN 2024 109 Associate Project