Associate HR Business Partner

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary::

The incumbent will essentially assist the VP HR Business Partners in carrying out HR programs and initiatives to ensure efficient and strong employee relations.

Essential Duties & Responsibilities by Dimensions::

A. Shareholder & Financial:

– Implements KPI’s and best practices for Associate HRBP

– Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

– Act within the limits of the powers delegated to the incumbent.

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B. Customer (Internal & External):

– Support VP HR Business Partners and the team in performing several supporting duties to ensure effective management of employee relations.

– Assist VP HR Business Partners in prioritizing, executing and managing various tasks in order to ensure excellent employee relations and employee satisfaction.

– Build and maintain strong and effective relationship with all other related units to achieve the Department’s goals/ objectives.

– To assist customers in all their queries on Bank’s product and seek solution to their requests.

– Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

– Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

– Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

C. Internal (Processes, Products, Regulatory):

– Support the HR staffing function by assisting in the coordination of staffing and recruitment activities. This includes providing assistance in scheduling of interviews, coordinating psychological and aptitude testing, and coordinating work force planning process etc.

– Assist in coordinating employee counseling and performance management activities.

– Carry out the preparations required for employee or company initiated terminations.

– Liaise with the HRBPs to provide them with the pertinent information relating to all aspects of employment including recruitment, terminations and diversity.

– Support in workforce planning and management by assisting in the review of monthly headcount, hires, terminations and transfers.

– Assist in HR program/ project implementation, which may include Audit reviews, ISO audit reviews, performance / salary reviews, incentive plan distribution and payment, employee opinion surveys, and all other HR initiatives.

– Support other ad-hoc responsibilities as required.

D. Learning & Knowledge:

– Possess an awareness of local employment legislation and compliance requirements

– Possess working knowledge of HR practices and principles.

– Proactively identify areas for professional development of self and undertake development activities.

– Seek out opportunities to remain current with all developments in professional field

E. Legal, Regulatory, and Risk Framework Responsibilities:

– Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

– Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.