Assistant Outlet Manager

As an Assistant Outlet Manager, you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
• • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• • Assist in maintaining a highly motivated and well-trained staff
• • Open and close shift in accordance with Manager’s Checklist.
• • Train, maintain and enforce all Anantara Service Standards
• • Properly execute revenue and check control procedures on shift
• • Maintain a safe and sanitary work environment for all Associates and guests
• • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• • Be on the floor during entire meal period and ensure adequate coverage
• • Ensure that only a quality product is being served
• • Maintain proper Associate uniform standards
• • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• • Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• • Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• • Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• • Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• • Identify and recommend incentive programs, new ideas, and methods of operation

Qualifications

• College diploma in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant operations management role in luxury hotel.
• Excellent guest service skills
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.