Assistant Housekeeping Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Assistant Housekeeping Manager ensures our guest accommodation, and all areas front and back of house are maintained in a spotless condition at all times.

What you will do

Main Duties/Description:
1.    Assists the Department Head in motivating and developing a skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs.
2.    Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees’ continuous development and personal growth.
3.    Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
4.    Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
5.    Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
6.    Assists the Department Head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals.
7.    Represents the Department Head in her absence.
8.    Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
9.    Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
10.    Conducts daily briefing and monthly departmental meeting (in the presence and/or absence of the Department Head) and participates in meetings when invited.
11.    Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate.
12.    Is seen as a hands-on leader, assists employees in crunch times; walks the talk.
13.    Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
14.    Actively participates in the mentoring program when enrolled.
15.    Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action.
16.    Conducts daily floor and room inspections as well as occasional hygiene and sanitation reviews in accordance with hotel standards.
17.    Takes proactive measures to prevent damage to and extend the life of hotel assets and operating equipment under supervision. Possesses a high degree of product knowledge and relevant technical skills.
18.    Coordinates the work of and supervises third party service providers.
19.    Takes initiative and ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur; exceeds expectations.
20.    Promotes the maintenance of guest preference records (Guest History) and the creation of individual Housekeeping experiences.
21.    Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction.
22.    Ensures the safe handling of all equipment and machinery by the department’s employees; rectifies any defects without delay.
23.    Is highly sensitive to guest preferences, ensures special service touches are offered when opportunities are presented.
24.    Assists the department head in scheduling and coordinating the preventive maintenance program for guest rooms, public areas and equipment.
25.    Ensures sufficient stock of operating supplies.
26.    Manage Laundry personnel in the absence of Director of Housekeeping or as directed.

 
Standard Duties:
1.    To provide a friendly and professional service that always exceeds guests’ expectations.
2.    To ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3.    To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
4.    To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
5.    To comply with local legislation as required.
6.    To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7.    To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8.    To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9.    Conduct and attend training sessions as outlined.
10.    Perform other tasks or projects as assigned by the Director of Housekeeping.

What you bring:
•    A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand

•    Proficient in English (speaking, reading, writing)

•    Excellent interpersonal, verbal, and written communication skills

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

•    and so much more!