Assistant Boutique Manager – Makkah

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers’ own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Here’s why we think you should choose us:

• Comprehensive total rewards benefits package 
• Free coffee machine + Monthly Nespresso credit  
• Exclusive employee discounts  
• Excellent training and development programs 
• Growth opportunities  
• Free unlimited coffee during working shifts 
• And much more!!

Position Summary: Inspire your team with a passion for service excellence and belief that creating meaningful and memorable customer experiences on the sales floor with exceptional results can only be achieved together as a team. Engage, empower, and coach as a motivating team builder with your experience within a fast-paced retail or hospitality environment.

Manages Operations:  

• Ensure retail operations procedures and best practices are being adhered to such as stock management & payment management.  
• Adhere to the Nestle Safety health and environmental and food safety policy and procedures.  
• Promote a safety & quality conscious culture within the boutique.  
• Supports investigation of incidents, injuries or illnesses and concerns/complaints.  
• Ensure completion of all required records (E.g., Stock room temperature readings)  
• Lead the implementation of an emergency action plan. 
• Responsible for corrective and preventative actions when assigned by boutique Manager. 

Drives Sales & profitability:  

• Support boutique manager in the evaluation of store performance weekly, monthly and YTD results.  
• Supports the team to achieve weekly, monthly yearly targets and KPIs.  
• Supports Boutique Manager into allocating roles with the team to properly drive sales throughout the day to meet goals, as well as to properly manage store’s operations. 
• Supports Boutique Manager to deliver outstanding Customer Experience 
• Acts as an enthusiastic ambassador for Nespresso. 
• Ensures Visual Merchandising programs are executed, and all stores adhere to Nespresso standards for merchandising and product presentation. 
• Always ensures appropriate representation of the Nespresso brand.. 

People Management:  

• Ensures timely execution of company procedures for new hires, on boarding, PDP, etc. 
• Supports the training and provides ongoing feedback and coaching, E.g on selling skills and operational standards.  
• In collaboration with Boutique Manager and Human Resources, provides advice and counsel to Managers regarding personnel practices, policy, and employment laws. 

What will make you successful… 

Previous experience:  

• Minimum of 3 years of extensive professional experience in retail required.  
• Minimum 1 years of supervisory experience in people management & development is a must
• Experience in customer relationship management 
• Experience in retail project management processes and change management.