Account Manager

• Operate as the lead point of contact for any matters specific to the client.
• Handle and supervise clients’ social media assets while implementing client’s overall marketing strategy.
• Providing clients with consulting services entailing gathering requirements, analyzing, understanding clients’ business and generating new ideas to enhance brand’s performance.
• Build and maintain strong, long-term client relationships through weekly meetings.
• Work closely with all the internal teams to ensure planning, scheduling and tracking project timings, deliverable’s and milestones according to customer needs and objectives.
• Developing and delivering progress and end-of-campaign reports, proposals and presentations. Also analyzing results, troubleshooting problem areas, and offering recommendations.
• Assist with high severity requests or issue escalations as needed.
• Actively lead and/or participate in activities such as regular update meetings, quarterly reviews and ongoing communication with clients.
• Meeting and liaising with clients to discuss and identify their advertising requirements.
• Up-selling digital products and services to your clients.
• Working with agency colleagues to devise an advertising campaign that meets the client’s brief and budget.
• Presenting, alongside agency colleagues the campaign ideas and strategy to the client.
• Briefing media, social media and creative staff, and assisting with the formulation of digital marketing strategies
• Liaising with, and acting as the link between the client and the agency by maintaining regular contact with both, ensuring that communication flows effectively.
• Negotiating with clients and agency staff about the details of campaigns.
• Presenting creative work to clients for approval or modification.
• Handling budgets, managing campaign costs and quoting clients.
• Writing client reports and monitoring the effectiveness of campaigns.
• Handling ‘pitches’, along with other agency staff, to try to win new business for the agency.
• Ensuring the appropriate resources are in place and that the work is conducted in timely fashion, within approved scope and budget.
• Driving the execution of the project across the Creative, and SM teams.
• Responsible for the consistent successful facilitation of a project from estimation through launch and maintenance.

Requirements

• Bachelor’s degree in Advertising, Marketing, or a related field.
• 4-6 years of Advertising Account/Client Management experience, preferably with multinational creative agencies.
• Proven experience managing 360-degree campaigns (TV, Print, Online, Outdoor, etc.).
• Experience managing accounts in the automotive industry is a plus.
• Strong presentation / communication skills.
• Fluency in Arabic and English. 
• Able to manage clients (external and internal) on project scope and delivery.
• Strong client handling / client relations experience.
• Experience in the advertising campaign lifecycle from creative concept to execution.
• Strong background with project management concepts, methodologies and tools.