Account Manager

• Serve as the primary point of contact for assigned StaffCo. client accounts, ensuring a deep understanding of their staffing needs and business objectives.
• Build and maintain strong, long-lasting client relationships through regular communication, meetings, and feedback sessions.
• Proactively identify opportunities to enhance client satisfaction and address any issues or concerns promptly.

Account Management:

• Manage the entire lifecycle of StaffCo. client accounts, including onboarding, service delivery, and ongoing support.
• Develop and execute account plans to meet or exceed client expectations and achieve business objectives.
• Coordinate with internal teams, including recruitment, HR, and operations, to ensure the timely and successful delivery of staffing solutions.

Service Delivery:

• Monitor and report on StaffCo. account performance, including key metrics such as placement success rates, client satisfaction, and service delivery timelines.
• Ensure all contractual obligations and service level agreements (SLAs) are met.

Business Development:

• Identify opportunities to expand services within existing accounts, including cross-selling and upselling additional staffing solutions.
• Collaborate with the sales and marketing teams to develop proposals and presentations for potential new business opportunities.

Issue Resolution:

• Act as a liaison between clients and internal teams to resolve any issues or challenges that may arise during the service delivery process.
• Escalate issues as necessary to ensure a swift and satisfactory resolution.

Reporting and Documentation:

• Maintain accurate and up-to-date records of StaffCo. client interactions, account status, and service delivery metrics.
• Prepare regular reports for clients and internal stakeholders on account performance and service delivery outcomes.

• Proven experience in account management, client services, or a related role, preferably in the staffing or recruitment industry. Preferably experience in managing large client accounts or working with high-profile clients.
• Strong understanding of staffing and recruitment processes. Knowledge of labor laws and regulations related to staffing and recruitment.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction. Experience in a fast-paced, dynamic work environment.
• Strong problem-solving skills and the ability to think strategically

Internal

External

Head of Operations

Director of Strategy and Commercialization

NEOM Sectors.

Existing StaffCo. Clients

Government Entities

Other Potential Counterparts