Ten Group
About Ten Group
About Ten Group
Ten Group is a leading global concierge and lifestyle management company, dedicated to providing exceptional services to discerning members around the world. We are committed to enriching their lives by granting access to exclusive experiences, saving them valuable time, and offering tailored solutions to meet their unique needs.
Our Culture
At Ten Group, we foster a dynamic and collaborative environment where innovation and creativity thrive. We value our employees and provide opportunities for growth and development within a supportive and inclusive setting. Our team is comprised of passionate individuals who are dedicated to delivering exceptional customer service and exceeding expectations.
Why Work at Ten Group?
- Meaningful Work: Be part of a team that makes a real difference in people's lives.
- Growth Opportunities: We invest in our employees' professional development, offering training and advancement opportunities.
- Global Exposure: Work with a diverse team and serve a global clientele.
- Employee Benefits: We offer competitive salaries and comprehensive benefits packages.
- Vibrant Culture: Enjoy a collaborative and supportive work environment where your contributions are valued.
Join Our Team
If you are passionate about providing exceptional service and thrive in a fast-paced environment, we encourage you to explore career opportunities at Ten Group. We are always looking for talented individuals to join our growing team. Discover a rewarding career where you can make a real impact!
Open Positions
Regional Director
Ten Group
About Ten Group At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? The Role We are looking for a Regional Director to lead and be accountable for driving the operational and commercial success of the region as part of Ten’s global leadership team. Your role involves owning end‑to-end delivery of our core business outcomes, leading high‑performing cross‑functional teams, and ensuring exceptional service to our members and strong financial performance across the region. You will set regional priorities and manage the regional P&L within Ten frameworks, operating model, and governance established by our central functions. You will be accountable for executing global strategies locally, manage the regional P&L, aligning teams to standardised processes, policies, and performance expectations, while retaining the flexibility to tailor delivery to regional market needs. You will champion a culture of accountability, pace, and operational excellence, balancing local empowerment with disciplined adherence to group standards. Your leadership will directly shape regional performance today, while building sustainable, scalable growth aligned to our long‑term global ambitions. The priority for this role is to deliver world-class service outcomes for our members and clients in the region and strong commercial results. You will work closely with Service, Business Development, Client Services, Proposition, Technology, Finance, and People teams on shared initiatives - including regional operational improvements, client retention strategies, and the delivery of market-specific growth plans - ensuring regional execution aligns with Ten’s global strategy. Responsibilities Lead the region as the single point of accountability for operational and commercial performance. Own the regional balanced scorecard, ensuring strong results across NPS, retention, contribution margin, and employee engagement. Translate Ten’s global strategic objectives into clear regional priorities and measurable OKRs, ensuring teams understand not just what matters, but why. Champion a culture of ownership, accountability, and operational excellence at every level, role‑modelling Ten’s leadership behaviours and expectations. Build, inspire, and develop high‑performing teams by setting clear standards, investing in coaching, and creating an environment where people can do the best work of their careers. People are integral to every outcome you deliver. Own and evolve the regional service proposition in partnership with central proposition teams, ensuring a compelling, differentiated product‑market fit that reflects member needs, regional market dynamics, and Ten’s global standards. Lead significant, multi‑year change across the region, providing clear direction, pace, and confidence through periods of transformation.
General Manager
Ten Group
Lead KSA Operations as General Manager at Ten Group This crucial role demands a leader who can drive commercial growth, operational excellence, service quality, and client satisfaction. As General Manager, you will inspire and develop a high-performing leadership team, directly impacting the success of our KSA Operations. You will collaborate closely with Service operations, Client Services, Proposition, Technology, Finance, and People teams to implement market-specific growth strategies and innovations aligned with Ten’s global vision. Your focus will be on delivering measurable results through strategic leadership and operational efficiency within our KSA Operations. Key Responsibilities of the General Manager Role in KSA Operations Hold end-to-end accountability for service delivery and operational performance in the country, ensuring consistently high-quality, resilient, and scalable services. Lead country operations, overseeing all delivery locations supporting country contracts. Ensure service models, processes, and capabilities are fit for current and future client needs. Lead the response to service risks, issues, or failures, ensuring rapid resolution. Balance service excellence with commercial performance, ensuring client satisfaction. Define and deliver market-specific growth strategies, scaling services, capabilities, and partnerships. People Leadership & Governance in KSA Operations As General Manager, your leadership is paramount. You will lead, coach, and develop the regional leadership team, setting clear expectations and role-modelling Ten’s values. Create a high-performance culture with clear accountability. Partner with People teams to shape workforce strategy. Hold full accountability for the overall performance of the country business. Own financial performance, with accountability for revenue growth, cost control, and margin delivery. Hold accountability for strong governance, risk management, and compliance. Act as the senior external representative for the country, building trusted relationships with clients, partners, and key stakeholders. Enhance Ten’s reputation in the market. Qualifications: Bachelor’s degree in business administration or related field (MBA preferred). Minimum 7+ years in senior operational leadership roles with full P&L accountability. Proven success in managing multi-location teams and complex operations. Expertise in luxury, hospitality, travel, or concierge services.
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