Qatar Airways
Open Positions
Compliance Monitoring Specialist
Qatar Airways
About the role: Ensure Aerodrome Standards are applied by MATAR and other stakeholders. Update and constantly review department’s operational programs relating to Compliance Monitoring. Establish, conduct and lead MATAR Compliance Audits and inspection to ensure safe operations. Coordinate and communicate with stakeholders for MATAR compliance audits. Implement Aerodrome Compliance Monitoring System by applying specified procedures. About you: Must have Bachelor’s Degree or Equivalent. Minimum 4 years of experience with Civil Aviation Regulator / Airside Operations / Facilities Management in International Airports. ICAO Annex 14 training by accredited training provider. Safety Management System Training by accredited training provider.
Manager Compliance Monitoring - Operations
Qatar Airways
Compliance Monitoring Manager - Operations Qatar Airways is seeking a highly motivated and experienced Compliance Monitoring Manager - Operations to join our dynamic team in Doha, Qatar. This is an exciting opportunity to play a crucial role in ensuring operational safety and compliance within our organization and with our external partners. As a Compliance Monitoring Manager - Operations, you will manage and conduct day-to-day activities within the compliance monitoring program, focusing on operational safety audits both internally and with subcontracted agencies. Key Responsibilities of the Compliance Monitoring Manager Manage the auditing function for operational departments, including audit planning, execution, root cause analysis, corrective action evaluation, and report writing. Conduct opening and closing meetings with Qatar Airways personnel and senior management for internal and external audits. Clearly communicate audit results to senior management, both internally and externally, and provide guidance on root cause development and corrective/preventive action implementation. Collate compliance monitoring statistics and provide monthly/quarterly audit summaries, including overdue non-conformities. Coordinate external findings issued by regulatory authorities (e.g., EASA, QCAA) and liaise with departmental managers to ensure root causes are identified and corrective actions are implemented. Essential Skills for Effective Compliance Monitoring The ideal candidate for Compliance Monitoring Manager - Operations will possess: Minimum of 7 years of operational airline experience in a relevant discipline (e.g., Cabin Crew, Ground Operations, Flight Operations, Engineering, Flight Dispatch, Flight Safety, Quality Assurance). Strong writing skills, including audit reports and standard business communication. In-depth knowledge of airline operations and operational manuals/documentation. Familiarity with civil aviation regulations and the IATA Operational Safety Audit (IOSA). Learn more about IATA here. Working understanding of quality assurance principles. Ability to work effectively in a team environment. Experience as an IOSA, ISAGO, or DAQCP Auditor within the air transport industry. Experience as an airline lead quality auditor carrying out independent audits. Experience in preparing for IOSA / internal audits. Why Join Qatar Airways as Compliance Monitoring Manager? At Qatar Airways, you'll be part of an extraordinary story. Your skills, imagination, and ambition will have no boundaries. You'll find infinite opportunities to grow and work on rewarding challenges. You'll be part of our future and build the life you want within an international community. Join us as we dare to achieve what’s never been done before. We encourage continuous improvement and support training initiatives. Explore the value of training programs here. The role of Compliance Monitoring Manager - Operations offers a chance to contribute significantly to our operational excellence. Learn more about our internal initiatives. Together, everything is possible. Ready to be part of an extraordinary team? Apply now to become our next Compliance Monitoring Manager - Operations!
Lead Security Investigation Officer
Qatar Airways
Lead Security Investigation Officer Responsibilities Lead and conduct thorough investigations into security incidents, breaches, and violations within airport and airline operations. Gather, evaluate, and present evidence to lead or support internal investigations, including disciplinary hearings for criminal or policy breaches. Collect, analyze, and interpret large volumes of data and intelligence to ensure accuracy and actionable outcomes. Prepare detailed, clear, and accurate reports and presentations for senior management. Collaborate with internal departments and external agencies, including law enforcement, to coordinate responses and share intelligence. Develop and implement preventive measures based on investigation findings. Maintain up-to-date knowledge of aviation security regulations, best practices, and emerging threats. You can learn more about aviation security regulations on the TSA website. Provide expert guidance and support to security personnel. Participate in security audits and assessments as required. Ensuring Aviation Security Through Investigations As a Lead Security Investigation Officer, your role will be pivotal in maintaining the highest standards of aviation security. Your ability to thoroughly investigate incidents, analyze data, and collaborate with various stakeholders will directly impact the safety and security of our operations. By identifying vulnerabilities and implementing preventive measures, you will contribute to a secure environment for our passengers and employees. Qualifications for the Lead Security Investigation Officer Role Minimum of 5 years’ experience in airport or airline operations. Minimum of 5 years’ experience in law enforcement or as a corporate investigator working closely with law enforcement agencies. Strong analytical skills with the ability to decipher and interpret large quantities of data, ensuring results are accurate and reliable. Demonstrated ability to analyze intelligence, utilize open sources, and authenticate and verify information. Proven ability to gather, evaluate, and present evidence to lead or support internal investigations, including those leading to disciplinary hearings for criminal or policy breaches. Self-driven, with a proven track record of working independently and proactively. Strong and confident communicator, able to brief and engage with senior management effectively. Bachelor’s degree in Criminal Justice, Security Management, or a related field. Excellent written and verbal communication skills in English (Arabic is an advantage). High level of integrity, discretion, and ability to handle sensitive information confidentially. Advanced certifications in security investigations or aviation security. Experience in a multicultural, international environment. Proficiency in security investigation tools and software. Knowledge of international aviation security regulations and standards.
Customer Care Assistant
Qatar Airways
As a Customer Care Assistant within Qatar Aircraft Catering Company, you will play a crucial role in ensuring customer satisfaction. This position involves providing general administrative support and handling customer complaints with the goal of achieving swift customer complaint resolution. Providing Excellent Customer Complaint Resolution In this role, you'll promote high standards of corporate values through various channels, including correspondence, telephone, and personal contact. You will manage confidential and sensitive issues, necessitating discretion and tact. Effective customer complaint resolution is a key performance indicator. Responsibilities include: Perform administrative and operational support to the department. Coordinate external visitor's unit visits and ensure customer requests are addressed appropriately. Provide timely and accurate responses to internal/external customer queries via phone, email, or in person. Respond to customer-related complaints and Voyage Reports (VR) promptly, assisting and explaining procedures and policies. Ensure all interactions are handled professionally and escalate complex or unresolved customer complaints to the appropriate department. Assist in preparing presentations and documentation for meetings, attending departmental meetings, taking detailed and accurate minutes, and distributing them promptly. Monitor office supplies and equipment, placing orders as necessary and ensuring adequate stock levels. Skills for Effective Customer Complaint Resolution To succeed in this role, you'll need a customer-focused attitude, keen attention to detail, and excellent interpersonal skills. Strong verbal and written communication skills are essential, as is proficiency in Microsoft Office. Your ability to manage administrative tasks, such as scheduling meetings and taking minutes, will also be vital. Effective customer complaint resolution requires a blend of these skills. Qualifications: High School Qualification / Bachelor’s Degree or Equivalent with minimum 1 year of relevant experience Customer focused attitude Keen attention to detail Effective interpersonal skills Excellent verbal and written communication skills Strong team focus and commitment attitude Proficiency in Microsoft Office (Word, Excel, Outlook and Power Point) Experience in handling administrative tasks (scheduling meetings, taking minutes and managing records) Join Qatar Airways for Superior Customer Complaint Resolution Join Qatar Airways and become part of an extraordinary story. Here, you'll find infinite opportunities to grow and work on rewarding challenges. Be a part of our future and contribute to our international community. If you are passionate about customer complaint resolution and have the required skills, we encourage you to apply. Learn more about customer service best practices and the importance of customer support to enhance your skills. Read more about Qatar Airways and its commitment to excellence.
Aircraft Mechanic - IFE Maintenance | Heavy & Light
Qatar Airways
About the Role Deliver Aircraft Maintenance services to support the operational requirements. Ensure maintenance activities are performed according to procedures. Conduct tests and inspections. Adjust and calibrate aircraft systems. Examine and inspect components for defects. Assemble and install electrical, plumbing, mechanical components. Service, clean, and grease moving parts. Repair and rebuild aircraft structures. Test engine and system operations. Remove and install engines. Modify aircraft structures. Read and interpret maintenance manuals. Implement technical solutions. Perform other duties as directed. Qualifications High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 3 years of job-related experience. Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience. Diploma in Aircraft Maintenance or Trade or vocational aircraft maintenance qualification or Degree (B.Eng., BSc) or equivalent in aircraft engineering. Aircraft Maintenance experience (including apprenticeship) In depth knowledge of aircraft maintenance fundamentals. Ability to apply technical principles. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundar...
Recruitment Event Indonesia | Aircraft Mechanics & Licensed Aircraft Engineers | Qatar Airways
Qatar Airways
About Qatar Airways Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. How to apply If you are interested in applying for any of the above positions, please upload your CV, Licenses and complete the questionnaire....
Aircraft Mechanic - Galley Insert Shop (Avionics Shop)
Qatar Airways
As an Aircraft Mechanic – Galley Insert Shop (Avionics Shop) you will be responsible to perform all required work in accordance with approved technical data, QR standards and procedures; meeting the highest shop practices and safety to provide operational results as set by the unit. Responsible for the completion of any assigned tasks within frame work of procedures and set timeframes by performing effectively within an environment of time constrains and a high level of technical competency. Operational Accountabilities; Responsible for the completion of assigned tasks to provide satisfactory service to customers. To operate equipment or tooling relating to work area to meet time frame objectives for tasks. Able to interpret information over a range of normal activities to maintain satisfactory continuous operation. Able to predominantly continue with assigned tasks without supervision, under normal conditions. To meet set productivity standards. Perform other department duties related to his position as directed by the head of the department. Accountable to comply with the company health and safety policy. Ensure aircraft component rectifications are accomplished in a timely manner, to the defined QCAA/EASA PART-145 requirements and in accordance with the desired quality standards Responsible for the completion of any assigned tasks within frame work of procedures and set time frames. Perform by example to motivate team. All team personnel to be made aware of any health and safety issues. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience Degree or Equivalent Diploma/License in Aircraft Maintenance. Basic ICAO type II license. Trade related Certificates/OEM Component training. Basic Knowledge of Soldering & EWIS At least one-year practical experience in the Galley inserts workshop components Like Ovens, Air Chillers, Freezer, Trash Compactor & Beverage Makers. Trade related reinforcement training. Recognized aeronautical / technical training certificates. Sufficient skills within work area or 1-year experience in similar workshop in a recognized airline. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
UX Lead
Qatar Airways
About Qatar Airways Qatar Airways is seeking a talented and experienced UX Lead to join our team. Responsibilities Lead the user experience design for digital products and services Conduct user research to understand user needs and behaviors Create user flows, wireframes, and prototypes Design user interfaces that are intuitive and visually appealing Conduct usability testing to validate designs Work closely with product managers, engineers, and other stakeholders Ensure that designs meet business requirements and user needs Stay up-to-date on the latest UX trends and technologies
Duty Manager (Beauty)
Qatar Airways
About the Role Manage the daily operation of the designated shops effectively and efficiently to achieve sales through excellent guest service and ensure the security of stock and cash in accordance with company policy of Qatar Duty Free. Key Accountabilities Communicate shop sales targets to Sales Assistants and Shop Supervisors effectively ensuring all staff are fully aware of the sales target and motivated to drive sales results. Achieve shop sales targets on a daily basis by the effective deployment of staff and management of stock. Implement company policies to meet performance levels as required for smooth operations of the business. Coordinate with the merchandising team ensuring necessary stock and consumables are ordered from the warehouse for operational efficiencies and to meet sales targets. Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Manage the team service delivery, ensure excellent customer service is delivered to all guests in HIA, reinforce GUESTmodel within the shop. Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention. Conduct staff appraisal, coaching, interviews as and when required, ensure staff performance is managed fairly and consistently across the team. Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast. Ensure maximum coverage on the shop floor when required. Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual's absence and take appropriate action. Conduct spot check on staff product knowledge, if any gap identified, organise relevant training to ensure staff are familiar with all products on sale and promotional activities. Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy. Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards. Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget. Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times. About You High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience; or Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience 3 years' experience in the Retail or Service Industry. Operational experience in a retail environment. Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven. Financial knowledge of Cash handling, banking and work...
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