Element Materials Technology
Open Positions
Customer Service Representative
Element Materials Technology
Customer Service Representative Opportunity at Element Materials Technology Element Materials Technology is seeking a motivated Customer Service Representative (CSR) to join our team in Doha, Qatar. As a Customer Service Representative, you will be primarily responsible for handling straightforward price and requests for quotes (RFQs) from our customers via email or over the phone and following up on pending or issued quotations. The ideal candidate will be customer-focused, action-oriented, approachable, and patient. This Customer Service Representative role also involves identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. Responsibilities of the Customer Service Representative Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing. Proactively engage with customers using phone, email, web conferencing. Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology. Manage relationships with customers. Focus on straightforward quotation enquiries for standard products & services. Gain pricing and lead time from standard price lists. Work with departments to resolve complaints. Process sales invoices, quoting and provide status report to clients. When applicable handle requests for information (e.g. shipping / delivery dates). Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered. Achieve sales goals by converting and penetrating accounts. Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities. Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook. Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance. Qualifications for the Customer Service Representative 3 years of customer service experience with quoting experience strongly preferred. Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry. Ability to solve practical customer problems. Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form. A valid driver’s license, with an acceptable driving record under Element’s policy. Experience in interpreting testing procedures and requirements desired. Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel). Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities. Well-developed oral and written communication skills to meet a variety of communication needs with st...
Customer Service Representative
Element Materials Technology
The Role of a Customer Service Representative As a Customer Service Representative, you will be involved in the sales process, including qualifying leads, building relationships, evaluating customer needs, and developing solutions. You will proactively engage with customers using phone, email, and web conferencing to ensure their needs are met. Managing customer relationships and working with various departments to resolve complaints will also be crucial aspects of this role. More information about customer service can be found here. Responsibilities of the Customer Service Representative Qualify leads and build strong customer relationships. Identify current and future customer service requirements. Manage customer relationships and resolve complaints. Process sales invoices and provide status reports to clients. Actively use CRM tools to record activities and maintain accurate contact details. Achieve sales goals by converting and penetrating accounts. Maintain a working knowledge of Element Material Technology service offerings. Ensure compliance with all Element Materials Technology policies. Skills and Qualifications for a Customer Service Representative To excel as a Customer Service Representative, you should have at least 3 years of customer service experience, preferably with quoting experience. Strong analytical skills, proficiency in Microsoft Applications, and excellent communication skills are essential. The ability to remain calm under pressure and interface with clients effectively are also highly valued. Learn more about Element Material Technology's testing services here. 3 years of customer service experience with quoting experience. Ability to read and interpret documents. Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel). Well-developed oral and written communication skills. Ability to interface with clients and determine their requirements. Why Choose Element Materials Technology? At Element Materials Technology, we prioritize our people and foster a diverse and inclusive work environment. We are committed to equal opportunities and provide comprehensive training and coaching. As a Customer Service Representative, you will play a vital role in our mission to become the world’s most trusted testing partner.
Customer Service Representative
Element Materials Technology
Customer Service Representative Opportunity at Element Materials Technology Element Materials Technology is seeking a dedicated Customer Service Representative to join our team in Doha, Qatar. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries and requests with professionalism and efficiency. This role is crucial in maintaining strong customer relationships and driving sales growth through excellent customer service. The Customer Service Representative will manage straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations. You will also be involved in identifying new sales opportunities, ensuring maximum share of customers' testing business. The ideal candidate will be customer-focused, action-oriented, approachable, and patient. Key Responsibilities of a Customer Service Representative Qualifying leads, building relationships, and evaluating customer needs. Proactively engaging with customers using phone, email, and web conferencing. Identifying current and future customer service requirements by establishing rapport with customers. Managing relationships with customers and acting as a liaison between customers and Element Material Technology. Focusing on straightforward quotation enquiries for standard products & services. Gaining pricing and lead time from standard price lists. Working with departments to resolve complaints. Processing sales invoices, quoting, and providing status reports to clients. Handling requests for information (e.g., shipping / delivery dates). Actively utilizing Customer Relationship Management (CRM) tool to record activities and ensure data accuracy. Achieving sales goals by converting and penetrating accounts. Building and maintaining a working knowledge of Element Material Technology service offerings. Ensuring compliance with all Element Materials Technology policies. Ensuring adherence to all applicable laws pertaining to safety, environment, and corporate governance. Skills and Qualifications for Customer Service Representative 3 years of customer service experience with quoting experience strongly preferred. Ability to read and interpret documents such as customer quotes / contracts. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to calculate figures and amounts such as discounts and proportions. Ability to solve practical customer problems. Ability to interpret a variety of instructions, data, and details. A valid driver’s license, with an acceptable driving record. Experience in interpreting testing procedures and requirements desired. Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel). Ability to remain calm under pressure and manage multiple priorities. Well-developed oral and written communication skills with strong interpersonal skills. Ability to interface with clients, win new work, and develop proposals including cost estimates. At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
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