Careers at Marriott
Open Positions
EBC Senior Manager
Careers at Marriott
Job Summary Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities Maximizing Revenue & Managing Profitability Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Proactively solicits affiliate business associated with citywide events Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Maximizes revenue by up-selling packages and creative food and beverage offerings. Identifies and implements process improvements and best practices. Gains understanding of the hotel’s primary target customer and service expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Managing Sales Activities Manages the sales efforts for the hotel related to local social catering business. Responds to incoming catering opportunities for the hotel. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops, and sells creative catered events. Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. Identifies and assists with selling, implementing and following-through on catering promotions. Promotes accountability to drive superior business results. Executes Sales strategies and business processes. Executes and supports Customer Service Standards and hotel’s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day). Building Successful Relationships Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property’s Food and Beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Providing Exceptional Customer Service Serves the customer by...
Housing Supervisor
Careers at Marriott
Position Summary Oversee the Housing Operations and support in the HR Core in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages. Responsibilities Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None
Reservations Agent - Omani Only
Careers at Marriott
Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Assistant Security Manager - Arabic Speaker (Delta Hotels Jumeirah Beach, Dubai)
Careers at Marriott
Position Summary Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None
F&B Support Expert
Careers at Marriott
What You'll Do as an F&B Support Expert As an F&B Support Expert, you'll take the initiative to provide a wide range of services to ensure our food and beverage operations run smoothly. Your contributions will directly impact the guest experience. Setting tables to perfection. Assisting the kitchen staff with various tasks. Cleaning work areas and replenishing supplies. Ensuring all transactions feel like part of the overall experience. Key Responsibilities for Exceptional Food Service As a member of our team delivering exceptional food service, you'll be responsible for: Maintaining a safe and clean work environment. Following company policies and procedures diligently. Upholding our quality standards consistently. Ensuring your uniform and personal appearance are always professional. The F&B Support Expert role requires you to be on your feet, moving around, and taking a hands-on approach. This includes: Standing, sitting, or walking for extended periods. Moving over sloping, uneven, or slippery surfaces. Reading and visually verifying menu information. Moving, lifting, carrying, pushing, pulling, and placing objects (up to 25 pounds without assistance, 50 pounds with assistance). Reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Why Join Marriott for F&B Support? Marriott International is dedicated to being an equal opportunity employer. We value the unique backgrounds of our associates and foster an environment where everyone can thrive. We are committed to non-discrimination, offering opportunities for growth in exceptional food service. Learn more about our company values. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: Previous experience in a food and beverage environment preferred. Supervisory Experience: None. License or Certification: None.
Guest Experience Expert (Arabic Speaker)
Careers at Marriott
Enhancing the Guest Experience as an Arabic Speaker As an Arabic Speaker, the Guest Experience Expert will provide a unique and valuable service to our diverse clientele. Fluency in Arabic allows you to connect with guests on a deeper level, ensuring their comfort and satisfaction. Your language skills will be instrumental in creating memorable and personalized experiences for our guests. Key Responsibilities of a Guest Experience Expert Providing exceptional customer service to all guests. Addressing guest inquiries and resolving any issues promptly. Assisting guests with check-in and check-out procedures. Sharing knowledge of the local area and providing recommendations. Ensuring guest satisfaction throughout their stay. Benefits of Working as a Guest Experience Expert at Marriott Opportunities for career advancement within a global hospitality leader. Comprehensive training and development programs. Competitive salary and benefits package. A supportive and inclusive work environment. The chance to make a positive impact on the lives of our guests. Why Become a Marriott Guest Experience Expert? Becoming a Guest Experience Expert at Marriott means joining a team dedicated to excellence in hospitality. You will have the opportunity to develop your skills, grow your career, and contribute to creating unforgettable experiences for guests from around the world. Marriott is committed to fostering an inclusive and supportive workplace where every associate can thrive.
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