Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and hotel cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Importance of Hotel Cleanliness

Maintaining high standards of hotel cleanliness is paramount to guest satisfaction. A clean and well-maintained environment ensures guests feel comfortable and safe, which directly impacts their overall experience. Our Guest Environment Experts play a crucial role in upholding these standards.

• Ensuring all rooms are thoroughly cleaned and sanitized.
• Maintaining cleanliness in public areas, including lobbies and hallways.
• Responding promptly to guest requests related to cleanliness.

Marriott’s Commitment to Hotel Cleanliness

Marriott International is committed to providing exceptional service, and hotel cleanliness is a key component of this commitment. We invest in training and resources to ensure our Guest Environment Experts have the tools they need to succeed. Learn more about Marriott’s commitment to quality.

Responsibilities of a Cleanliness Expert

As a hotel cleanliness expert, you will be responsible for:

• Cleaning and sanitizing guest rooms and suites.
• Stocking and maintaining housekeeping carts.
• Responding to guest requests for additional amenities or services.
• Reporting any maintenance issues or safety hazards.
• Following all company policies and procedures.

For information about hygiene standards, you can visit the CDC website.