Wardrobe Associate

Job Description

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Job Summary

To ensure that all handling of associate’s wardrobe items is issued and monitored to the standards set by the Laundry Manager.

Essential Duties and Responsibilities

• Ensure that standards are maintained at a required level on a daily basis following the LQA, Forbes and Brand standards in every task daily.
• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Contribute to the collective commitment of a unique guest experience – to create a sense of place.
• Support new members of the laundry team.
• Ensure a sound knowledge of all wardrobe garments in sync with its ‘retail’ ambience.
• Collect work sheets and keys from the housekeeping office at your appointed start time.
• Open the Wardrobe room promptly to ensure that associates get their wardrobe on time.
• Ensure all paperwork is completed in a clear and accurate manner.
• Issue new associates’ wardrobe on their arrival day, collect former associates’ wardrobe before their departure and ensure they are kept in good condition and have repairs made when necessary.
• Have the ability to measure new associates for wardrobes and advise them.
• Receive, sort and double check the condition of uniforms, record all outgoing and incoming from the laundry thoroughly before storing and issuing.
• Issue uniforms according to established procedures only, i.e. dirty for clean, or against requisition.
• Ensure all associate wardrobes are returned from the laundry are stored carefully and strict control is maintained.
• Ensure that there is enough stock to place out for associates to use. This is the bags and laundry lists which you obtain for the company used for Laundry.
• Inform Laundry Supervisor of any un-removable stains, damage or any abuse noticed in checked uniforms.
• Separate uniforms that need repair and/or special treatment and forward it to the Tailor and/or Laundry Manager for immediate action.
• Prepare all uniforms for inventories as advised by Laundry Supervisor.
• Assist Laundry Supervisor in checking quality and quantity of all new incoming textiles to ensure they meet the Hotel’s specifications and provide new incoming stocks with accurate stamps.
• Inform the Housekeeping office of any stock required before it runs out.  This includes buttons, wardrobe orders etc.
• Wardrobe area to be in immaculate condition at all times.
• Liaise with the current wardrobe supplier over any orders/issues and follow through with a clear handover in the handover book if the matter was not resolved.
• Keep Associates and their managers updated of any problems that may delay their wardrobe arrival which would have an impact on their department.
• If leaving the wardrobe room for any reason, ensure that you inform the housekeeping office and leave them the key.
• Ensure that all paperwork is carried out and is up to date.
• Dealing with associate queries.
• At the end of each month ensure all invoices are divided into departments and coded.
• Report all malfunctions on back of house corridors, guest, and residences floors to Engineering department. Follow up any reports, taking further action when necessary.
• Ensure all associates equipment is well maintained and in proper working order.
• Ensure embroidery machines and sewing machines are well maintained and in proper working order.
• Embroider pillowcases and other items as and when required.
• Ensure safety and return of all key cards and iPod. Report any loss of key card of iPod immediately to the housekeeping office.
• Ensure lost and found items are turned directly into Security and the lost property procedure followed.

Standard Responsibilities 

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates.  It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.

Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:

o Regulations

o Risk Assessments for your department

o Hotel Fire & Bomb Procedures

Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Tagged as: Hotel & Hospitality