Customer Care Supervisor

•    Helping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical Centre.
•    Ensures patients are admitted in accordance with Medical Centre policies and procedures.
•    Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
•    Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
•    Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
•    Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
•    Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
•    Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
•    Analyses statistics or other data to determine the level of hospital’s customer service.
•    Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
•    Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
•    Perceives and interprets patient needs and translates them into effective solutions.
•    Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
•    Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.

•    Helping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical Centre.
•    Ensures patients are admitted in accordance with Medical Centre policies and procedures.
•    Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
•    Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
•    Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
•    Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
•    Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
•    Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
•    Analyses statistics or other data to determine the level of hospital’s customer service.
•    Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
•    Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
•    Perceives and interprets patient needs and translates them into effective solutions.
•    Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
•    Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.

•    Bachelor degree or Masters degree.
•    Proficiency with MS Office applications required
•    English and Arabic language proficiency is a must
•    Minimum 5 years’ experience in Hospital Industry.