Consultant

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job description  

The Role
Typically delivering digital products and services across our portfolio to a group of clients (existing or new) that assist HR and line managers to effectively support recurring HR processes in their organisation. Mainly working around Assessment & Succession products and services but is expected to work also in other product areas, such as Leadership & Professional Development. The role exists to both build and maintain client relationships that deliver profitable renewal, yield or new business. The role holder will deliver standard or customised work across the talent products and support clients in training & implementation of products.

Key Responsibilities:
â–ª Typically works with clients across sectors with a focus on selected sectors
â–ª Manages relationships with assigned clients during the delivery period of a product or service. Typical delivery period spans from weeks to over a year and requires collaboration with 2-4 stakeholders (both internal and external)
â–ª Follows processes to increase client satisfaction amongst the assigned accounts. Takes action to improve client satisfaction if necessary
â–ª Delivers products & services of various complexity to customers while following standardised protocols. Will be expected to be able to describe and enable clients with more complex applications of these products during client interactions
â–ª Is expected to be able to deliver presentations, workshops and client trainings around product and services
â–ª Maintains ongoing relationships with assigned customers and achieves high renewal rates and creates opportunities for yield by understanding client needs and requirements and using this knowledge proactively in collaboration with commercial colleagues
â–ª Responds in an appropriate and timely way to client needs
â–ª Engage with manager regularly to discuss delivery activity levels, future meetings approach to be successful, and technical support needed to assist in delivery of projects
â–ª Provides accurate forecasts on existing projects with timely status updates

Education, experience and other qualifications:
▪ A bachelor’s degree or equivalent qualification, ideally from an engineering/math/science or economics/management background
â–ª Some previous business experience preferred but not essential.

Competencies
â–ª 2 – 5 years’ experience in consulting or human resources
â–ª Develops an internal network of relationships to proactively share experience and learn
â–ª Seeks and acts on feedback, without defensiveness
â–ª Proactively works to expand knowledge within the area of talent as well as other areas if needed
â–ª Can measure and monitor own performance and start to understand trends and success factors
â–ª Ensures understanding of deliverables and expectations
â–ª Known for delivering or coordinating high quality work that meets expectations for timeliness, accuracy and completeness – not only standardised but also non-standard products
â–ª Executes appropriate processes correctly