Senior Account Manager I

About the team

Careem Express is a new vertical within the Careem ecosystem – a startup within a startup. We are responsible for fulfillment and last mile delivery for hundreds of merchants in a variety of industries including e-commerce, food, grocery and other areas. We are a small and passionate team that is building the next big vertical for Careem. Account managers are at the core of Careem Express. They are our face to clients and we rely on them to provide an amazing merchant experience by building strong relationship, addressing issues quickly and using data insights to add value. They are responsible for growing demand in a sustainable way.

What you’ll do

• Business development – Acquire new accounts in a new City (prospecting, targeting, pitching, contract negotiations, go-live)
• Achieve monthly GMV targets through a mix of new merchant signups and increasing share of business with existing accounts
• Handle tier 1 clients (Key accounts)
• Build and manage relationships with stakeholders
• Commercial understanding and handling negotiation with clients
• Work closely with operations / logistics team internally & make sure the client requirements are serviced and strike the right balance between operational feasibility, cost and client experience

What you’ll need

• 4-5 years of sales & account management experience from food aggregator or on-demand logistics industry
• High performer – track record of generating revenue for businesses
• Business development mindset coupled with operational detail orientation
• Problem solver
• Energetic and excited about joining a startup environment
• Arabic speaker (mandatory)

   

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.