PS Project Manager

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

Provide project management of critical, large & complex solution engagements, including customer sign-off.

Manage all aspects of the project delivery including project schedule, risk management, risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues, and customer acceptance.

Implement a change management process on engagements.

Follow standard PS Operational processes and guidelines.

Ensure engagements are on time and within budget.

Achieve customer satisfaction goals.

Maintain close links with other functions in Professional Services and other Company departments especially Sales, Customer Success, Pre-Sales, Marketing, Support, and Education.

Maintain quality relationships between our clients, strategic partners, and/or third-party providers.

Generate incremental service bookings and revenue through direct customer contact.

Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services.

 

Minimum Requirements:

8+ years (Or 6+ years if Masters’s Degree Holder) of relevant Project Management experience in the IT industry ideally in the Contact Centre, Telecommunication, and/or CRM projects.

Proven IT Project Management experience, including budgeting, of complex solutions.

Bachelors or Higher University degree in Engineering, Management, or equivalent.

Good understanding of the Contact Centre Technology Stack and Use-Cases.

Has an understanding of computer architecture, open systems products (hardware and software), project management instruments and methodologies, and customer and Professional Services.

Ability to take the initiative, troubleshoot, develop relationships, develop a team, and solicit/gain support inside and outside of Professional Services.

Ability to work unsupervised and in a proactive manner.

Proven ability to work under pressure within a team and on your own.

Excellent presentation skills.

Very good verbal and written skills in English. Arabic is a plus.

Computer literate in the use of MS Office, MS Project or similar, word processing, spreadsheet, presentation, and project control instruments.

Willing to travel occasionally throughout the Middle East region as restrictions allow.

 

Desirable Skills:

Project Management Certification, e.g. Prince2, PMI PMP, Scrum Master, Agile etc.

Genesys Professional Certifications or other related Contact Center technology certifications.

Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level where you can discuss simple solutions.