Settlements Officer

• Update help content used by Knowledge Center end users to answer customer queries as needed.
• Execute assigned work, such as change requests and annual review certification.
• Liaise with businesses for work assignments, asking questions to ascertain facts, follow up on outstanding items, and assist with approval of content.
• Conduct needs assessment and update content or develop content-related solutions based on business requirements.
• Investigate and seek solutions to help content queries and other outstanding business-related items, including gaps and policy changes.
• Monitor work progression by ensuring assignments are completed by the requested due date.
• Ensure consistent application of team process controls.

Job Requirements

• Between 0 and 2 years of relevant experience.
• Microsoft Office proficiency.
• Ability to work under pressure and manage deadlines or unforeseen changes in expectations or requirements.
• Self-motivation and attention to details.
• Proven organization and time management skills.
• College/Bachelor’s degree or equivalent experience.

About Company:
We assist organizations from various industries in meeting their open role requirements by connecting them with talented individuals.