Business Process Analyst

Role & Responsibilities

• Carry out feasibility study and provide developed business cases for business process improvement projects.
• Collaborate with business partners to elicit, analyse, and document business requirements.
• Collaborate with stakeholders to identify, prioritize, measure and improve business processes across different departments.
• Facilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end to-end use cases.
• Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
• Participate in the development and review of systems, policies and procedures in accordance with the best practice and standards to enhance service delivery.
• Design and document future state business process, including workflow diagrams, process maps and standard operating procedures.
• Provide ongoing support and guidance to cross functional team throughout the process improvement Lifecyle, including change management and training activities.
• Utilize analytical tools and techniques to assess process performance metrics and identify opportunity for optimization

Key Requirements & Qualification 

• Minimum 5 years of relevant experience
• Insurance Domain Must
• Bachelor’s degree in business administration, management information systems or related field.
• Prior consulting/business process modelling experience is a must.
• Proficiency in process modelling tools such as Visio, BPMN
• Lean six sigma, Business Process Management or Project Management Certification is added advantage.

Skills and Competencies

• Strong understanding of Business Process Modelling
• Ability to document and diagram use cases, systems & business processes.
• Strong level of customer service orientation and professionalism in all interactions
• Strong facilitation and presentation skills.
• Very good command of written and spoken English; Knowledge of Arabic language is an advantage.
• Ability to handle multiple projects in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Excellent problem solving and analytical skills.
• Good knowledge of health insurance concepts is added advantage.
• Proven track record of successfully leading process improvement initiatives from conception to implementation