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A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

  • Ensure all custom pre-alerts are declared to customs on time.
  • Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
  • Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
  • Ensure proper record keeping is done and reports & files are updated timely and appropriately.
  • Ensure timely customs clearance of material into the Gateway.
  • Ensure the accurate and on time preparation of import and export Customs declarations.
  • Ensure that customer databases are maintained.
  • Resolve specific disputes or provide advice on technical issues with customers.
  • Maintain a thorough knowledge of Customs practices and procedures.

YOUR PROFILE:

  • Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
  • Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
  • Excellent organizational skills, including ability to prioritize workload.
  • Ability to effectively contribute as a team member as part of a busy team.
  • Proven ability to work under pressure in a fast paced, time sensitive environment.
  • Good understanding of DHL Network
  • Sound knowledge of the country Customs Code and Practices
  • Working knowledge of Microsoft Excel & Word.
  • Excellent Communication

OUR OFFER:

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programme
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