Learning and Development Executive

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• To be readily available with empathetic, open communication ensuring reliability and confidentiality
• To project at all times a positive and motivated attitude and a calm demeanour
• To ensure that all colleagues have a complete understanding and adhere to the Mandarin Oriental, Doha’s Colleagues Rules & Regulations
• To prepare and publish the monthly training calendar and ensure it reaches all colleagues of the hotel
• To carry out colleague hotel tours and external cultural visits as part of MOve In
• To proactively collect training nominations for all training programmes in accordance to related audience
• To send joining instructions for L&D programmes in a timely manner
• To maintain colleague training records using the hotel training matrix and filing attendance sheets monthly
• Follow up with department Managers as required
• To be familiar with the colleague benefits and respond to questions if these arise
• To ensure colleague performance reviews are carried out in a timely manner following PROFILE deadlines

Requirements:

• Vocational Diploma in Hospitality or Human Resources
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources
• Minimum 1 year of experience working in a 5-star hotel environment, preferably with a multi –national recognized Brand
• Previous experience in a Learning & Development role
• Highly computer literate with MS Suite of products
• Able to create polished and creative communication notices
• Able to take direction and instructions and execute as required