IT Manager – Software

Responsibilities

• Act as first level of escalation contact for all software application related issues within the hotel
• Solve technical or operational problems as reported by the users on software applications
• Ensure that equipment is in proper working order and application performance is optimized and possess strong knowledge of different types of databases
• Ensure that all 24/7 systems (i.e., Property Management system, Point of Sale, Payroll, Back-office systems, Telecom, IPTV system) are monitored and that technical service is available any time
• Managing Disaster Recovery Process and ensuring regular daily backup is taken
• Ensure that hotel systems and data is secured from unwanted intrusion and in line with stated Emirates Palace standards and rules and regulations given by law
• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems
• Follow Emirates Palace Mandarin Oriental policies as they relate to the security and operation of the computer systems
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place
• Ensure that all the applications and related servers are up to date with the latest security patches to minimize internal and external access security risks
• Train and maintain back-up staff for each server-based application
• Ensure first level support backup is in place for all software applications
• In cooperation with all other department heads, design and implement new computer-based procedures that will improve profitability, operations, and work efficiencies
• Coordinate the installation of all new applications or upgrades of existing applications
• Coordinate and review all new software development specific to the hotel, in accordance with policies and standards
• Implement all corporate IT related policies and procedures and carry out an annual self-audit
• Provide advice to better expedite access and to improve the use of information in the Hotel
• Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software
• Communicate status, risks, and opportunities as it relates to Director of IT, Corporate & Regional IT
• Responsible for communication with application vendors and Corporate IT Department
• Responsible for the management and control of all IT budgets of applications according to an agreed plan and budget
• Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT
• Ensure compliance with all local and corporate Audits
• Prepare policies and procedures for the IT department and for user departments
• Keep updated with the latest hotel technology and security risks on a regular basis
• Work within all pre-set budgetary limits