Banquet Manager – Jumeirah Muscat Bay

Banquet Manager – Jumeirah Muscat Bay

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Differentâ„¢ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the Role

• An exciting role has arisen for a talented and energetic Banqueting Manager Role to join the pre-opening at Jumeirah Muscat Bay Resort. The main purpose of this role is to efficiently manage the Banquet operation be quality oriented and customer focused and drive performance to achieve the departments objectives as outlined in departments performance plan.

Your key responsibilities will include:

• To hire, train, motivates, discipline, direct and supervise the work of the employees in the Banquet Department.
• To develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
• To schedule all employees to maintain the service standards of JMB while operating within guidelines.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• To maintain a daily housekeeping program to include storage and operational areas and staff appearance.
• To maintain and control inventory of banquet equipment and to ensure that inventory is kept clean and in good repair.
• To implement an effective safety program within the department.
• To assume responsibility for shift supervisory duties on a regular basis, especially with VIP functions.
• To coordinate and insure the needs of the Catering department with the managers of interrelated departments.
• To inspect the service attendant’s work assignments and to supervise the cleaning and preventive maintenance of all function rooms and adjacent public areas
• To prepare the payroll and gratuity reports as required.
• To prepare banquet checks with all back‑up for collection at the end of functions.
• To maintain all public areas to be presentable with certain set-ups at all times
• To assure all hotel equipment and the property itself are used with constant care and maintenance to avoid necessary damage.
• To control the stock of all equipment on and off the property.
• To attend regular catering meetings to obtain information of the upcoming contracted functions.
• To attend and participate in all required meetings on a regular basis.
• To organize and orchestrate any last minute changes or details to functions.
• To post all contracted function sheets and gives instructions to Assistants, Waiters or colleagues to insure the success of the function.
• To constantly monitor the staff’s appearance, attitude and degree of professionalism to insure their strict adherence to Jumeirah standards of quality service.
• To communicate directly with the hosts of functions and goes over the details of the function.
• To directly oversee the actual set‑up and service of contracted functions by giving specific menu information to the waiter, by coordinating the timing of the meal with the Banquet Chef and by assigning functions to the Waiter to insure their success.
• To conduct monthly departmental meetings to provide vital information to the banquet colleagues, obtain colleagues feedback regarding the department itself, and provide a regular forum for improving departmental communication.
• To handle all inventories directly involved with the operation of the banquet.
• To be responsible of the keys (banquet space, Cabinet, refrigerates, Safe deposit box)
• To take an active role in implementing safety procedures and following up within the department.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management
• To understand all regulations for Arab functions, which includes the traditional settings for weddings, royalties etc.
• To interview; train, monitor and supervise all aspects in regards to casual labour.
• To control the casual labour utilisation by approving all casual labour requests on case to case basis.
• To ensure that all casual labour receives the appropriate uniform in adherence to company guidelines.
• To inspect grooming, attitude and service culture of all casual labour.
• To be able to identify possible problems and ask for help before a breakdown occurs
• To provide lateral service within the hotel when needed

About You

In order to be considered for this role, you should have the below qualifications and experiences.

Essential:

• Hotel School Degree or diploma or equivalent
• 2 years min. in a similar role in a minimum 4 * international environment
• Bar or lounge experience
• A total of 4-5 years Food and Beverage experience

 Desirable:

• Train the Trainer, Wine training, Up-selling skills training
• Experience working in a multi cultural environment

About the Benefits

This position offers a highly competitive salary and package which includes; housing, flight tickets, medical , life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.