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Store Manager

Full Time
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E-Max

Ensure customer service/sales takes priority over tasks
Optimise sales in line with company budgets ensuring right product at right time
Ensure all sales opportunities are maximised through effective use of all promotional/marketing opportunities
Ensure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3
Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store
Monitor the handling of customer complaints in line with Company policy and seek regular feedback
Manage operating costs within budgetary guidelines
Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times
To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees
Ensure that staff  have the skills needed to meet company expectations and identify and prioritise training needs accordingly
Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
Ensure all staff are appraised in line with company guidelines (minimum one appraisal per year)
Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations
Optimise the use of support resources, including the Asst Mgr, Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff, etc
Deal with staff grievances in accordance with the company policy
Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom
Maintain high standards of visual appearance throughout the store including all non-retail areas
Operate an effective stock management/Back store management system to maximise sales and profitability
Recommend price revisions to ARM and Merchandise Manager
Translate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop.  (ex –  promotions, sales budgets)
Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff
Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters
Provide department reports on slow moving, fast moving and non moving items to the ASM / Dept Supervisors and Inventory Controller/Warehouse Manager
Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
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