Internal Audit – Client of Rankskills

One of Saudi’s leading companies in the construction and finishing industries, manufacturing high-quality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices.

What you will do:

• Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
• Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
• Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
• Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
• Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
• Ensuring that all team members are well-equipped to handle various customer scenarios and challenges.

What they do expect from you:

• From 5 to 10 years of experience in Customer Service Management.
• Familiarity with customer service software, CRMs, and other relevant tools to optimize team efficiency.
• Excellent client-facing and internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Must be a natural and intuitive problem solver, able to anticipate and take corrective action, self-motivated.
• Proficient in using data to analyze customer service performance, identify trends, and implement improvements.