Assistant People and Culture Manager

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Assistant People & Culture Manger role is to provide support to the management of the hotel in maintaining and enhancing the People and Culture Department so that it embodies every aspect of the Culture and Vision of MOHG. Participating and supporting all activities for the people and culture function in the hotel which includes; planning and implementing policies in recruitment & selection, compensation & benefits, colleague relations, colleague branding, safety & health, Colleague Housing and management organisation and practices.

Responsibilities

1. General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Muscat People and Culture Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
  • On The Job trainers and trainings.
  • Group Training Technique trainers and trainings.
  • Update and maintain a complete Training Matrix for your department.
  • Update and maintain Job Description and Job Specification Matrix your department.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities.

1.  Departmental:

• Support, develop, implement, and adhere to corporate & hotel People and Culture policies and procedures.
• To adhere with all Oman Legislation relating to People and Culture.
• To be readily available for counselling with empathy, open communication ensuring reliability and confidentiality.
• Participates in the hotel incentive programs by providing support through training and recognition.
• To work closely with departments ensuring the hotels recruitment needs are met to be able to delight our guests. This includes developing job descriptions and job specifications, preparing job advertisements checking application forms, shortlisting, interviewing and selecting candidates.
• To ensure the job description and specification matrix is up to date.
• To assist and support any survey project launched by the hotel or MOHG.
• To be in charge of supervising and managing any form of communication platform.
• To support in maintaining the information in HRIS on daily basis.
• To assist the payroll process as and when required.
• To lead and organise any social activities for the colleagues.
• To manage all personnel procedures regarding starters, transfers, promotions and variations plus leavers, liaising with the Finance department.
• Interacts with individuals outside the hotel including, but not limited to, guests, other Assistant People and Culture Managers, competitors and other members of the local community.
• Establishes and maintains effective colleague relations.
• Oversee the Colleague Dining room along with the Culinary team and the Colleague Locker Rooms along with the Housekeeping & Engineering team.
• Contributes towards other hotel activities as appropriate.
• Performs related duties and special projects as assigned.
• To carry out any other reasonable requests as directed by the Director of People and Culture or Assistant Director of People and Culture.