Manager, Road

• Manager, Road
• Muscat

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Job area:  Managerial

Job Req Number:  77822
Time Type: Full Time

 

Job Purpose  

To manage the day-to-day operation of Overland & Haulage and the Company’s fleet; to provide customer service support to external and internal customers.

 

Key Roles and Responsibilities

Leadership

• Implements the Distribution Strategy as is established and communicated by the Operation Manager
• Ensures adherence and compliance of established work processes and quality standards.
• Monitors KPIs, revenue targets and operating budgets
• Monitors procurement, asset inventory and budgets
• Develops Clients’ SLAs
• Monitors progress against targets, analyze performance and provides reports with recommendations to implement changes where required
• Monitors and analyzes competitors’ activity through market intelligence activities
• Demonstrates leadership through maintaining a positive attitude that promotes teamwork, shared goals and values, motivation and staff development

 

Day -to-day Overland & Haulage Operation

• Manages the day-to-day operation including but not limited to: overland scheduling, staff shift roster, distribution of tasks, handling of non-conformances and troubleshooting
• Drives cost saving without compromising with established levels of customer service

 

Customer Relationship

• Maintains data base of customer / customer details and actively seeks to add new clients
• Establishes and maintains professional relationships with key customers, industry sector affiliates and
• local government authorities
• Establishes and maintains professional relationships with third party contractors for outsourcing transfers.

 

Fleet Management

• Manages Fleet procurement, asset inventory, KPI objectives, revenue targets and operating budgets to ensure fleet’s efficiency and profitability
• Manages all contractual Fleet conformances in addition to operational compliances with all legislative and regulatory requirements
• Track Fleet operations progress against targets, analysis of performance and reports provision with recommendations for changes
• Implements fleet quality and safety improvement programs as designed by the Operation Manager
• Monitors all preventative maintenance, corrective maintenance, accident repair and running repairs in order to ensure high level of accuracy and quality of the fleet
• Ensures that accurate inventory records of all parts, tyres and consumables are being maintained
• Maintains a healthy relationship with customers by meeting operational teams consistently to acquire feedback and share operational updates.

 

Ownership and Accountability

• Actively takes ownership of all Overland & Haulage aspects of customer shipment requirements, from receiving booking requests to invoicing
• Works pro-actively with internal and external customers and suppliers to provide complete Overland & Haulage solutions
• Ensures HSE and Quality standards are maintained across each operation
• Ensures vehicle maintenance checks are in place and maintenance is being tracked, done and recorded in an organized, timely and ethical manner
• Ensures to have complete control over the day-to-day operations providing support to Drivers, Distribution Assistants and liaising with customers (internal & external) as and when required

 

Internal Interaction

• Liaises with Overland & Haulage Operations and Warehouse Operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs
• Continuously measures and controls warehouse, Overland & Haulage and documentation activities to ensure that timelines and service levels are met
• Maintains good business relationships with warehouse operations team (Manager, CSR, Supervisor,etc.) by meeting them consistently to acquire feedback and share operational updates.

 

Reporting

• Prepares necessary inbound & outbound status reports, billing and any other reports as required

 

Billing

• Ensures that all cost information are available for billing within monthly timelines
• Ensures that all billed out are filed within the month closing

 

Others

• Elevates potential issues and opportunities for improvement to his Line Manager
• Supports decisions made by customer service management and conveys to the team in a positive manner
• Identifies and escalates consistent or recurring problems with the systems‘ functionality
• Any other related duties/projects assigned by the Line Manager from time to time in order to meet business needs.

DSV – Global Transport and Logistics