Team Lead Logistics Operations

This role will involve managing vendor performance and experience across the country. The vendor performance team lead will take ownership of improving service levels by measuring compliance, finding performance gaps, and taking actions to improve performance. The role will be responsible for overall vendor performance, experience management, and improvement.

What’s On Your Plate?

Manage vendor performance tasks and execute strategic projects while delivering on agreed KPIs 

Define and execute steps to achieve performance improvement, managing the work-flow in an end-to end manner 

Improve vendor training quality and introduce new training modules 

Scheduling and carrying out training with restaurant partners, troubleshooting and technical support

Developing action plans with the department manager to address weak areas in need of improvement

Work alongside regional logistics and country sales teams on actions and activities to drive vendor experience and performance forward

Reporting and monitoring of KPIs and performance SLAs

Drive key projects through end-to-end project management for performance improvement across vendor experience and performance areas

Be hands-on with related back office tools and make necessary adjustments based on business needs.
 

What Did We Order?

Bachelor’s Degree is mandatory

3-4 years’ experience in operations or logistics. food/grocery tech industry

Strong communication skills, both written and verbal

Experience in dealing with cross-cultural team members and cross-functional teams

G-Suite and MS office suite skills and Data Interpretation Skills

Ability to deal with ambiguity, work under pressure, and handle stress

A motivated team player and support Vendor operation function overall objectives by going the extra mile

Knowledgeable in operations and performance-related tasks 

3-4 years’ experience in operations or logistics, food/grocery tech industry

The ability to quickly adapt to new environment and systems

A team player who can work in a fast-paced environment with a make-it-happen attitude